Idealogian

Live Support

OK, so those birthday ruminations I mentioned a while back haven't really been forthcoming. They've been on the tip of my proverbial pen for the past couple of weeks and haven't quite made it out, and all my other blogging has gotten backed up behind them. So what say we forget about them for now, and maybe I'll get back to them later, and they'll just be un-birthday ruminations? All in favor? Aye. All opposed?

Good. First order of business now that I'm back is a transcript of this IM session my dad (whose screen name has been changed to protect the innocent) had with AOL billing support:

Welcome REUVENSDAD ...
Connecting to server. Please wait...
Connected to server. An agent will be with you shortly
MHI 66667422 has joined this session!
Hello, ReuvensDad. Welcome to Live Billing Support. My name is Adam.
REUVENSDAD stated the question or problem as: I spoke to someone at AOL, renewed at 9.95 per month, for 6 months, got a confirming email. I now received a written letter form aol saying i renewed at 240 for a year..
MHI 66667422: Welcome to Billing Live, ReuvensDad. How can I make your online experience more enjoyable?
MHI 66667422: I am pleased to meet you, ReuvensDad. :-)
REUVENSDAD: did you read my question?
MHI 66667422: I apologize for any inconvenience you may have experienced concerning this matter.
MHI 66667422: Please allow me a moment to review this for you.
REUVENSDAD: ok
MHI 66667422: Thank you for your understanding and patience with this matter.
REUVENSDAD: when i checked my status it seemed to say 9.95 per month
REUVENSDAD: don't know why i got letter stating otherwise
MHI 66667422: Thank you for waiting, I apologize that I took longer than expected. MHI 66667422: Please hold while i post the credit of 1 free month on your account.
MHI 66667422: Please disregard the last response. I apologize for the confusion it may have caused. The message you received was intended for another member I am currently assisting as well.
REUVENSDAD: you deal with more than one person at a time?
MHI 66667422: Your current AOL price plan is the Annual 239.40/yr with unlimited dial-up.
REUVENSDAD: what plan goes into effect on dec 24
MHI 66667422: To review your pricing plan in the Membership Details at AOL Keyword: Billing, simply refer to the Dial-Up Price Plans or Broadband Price Plans AOL Offers option by clicking the links on the right side of the window.
REUVENSDAD: i did that
REUVENSDAD: had the right plan
REUVENSDAD: but i got letter from aol confirming something else
MHI 66667422: Please disregard the mailing you have received as this may have been sent in error. We sincerely apologize the inconvenience this may have caused you.
REUVENSDAD: my pending price plan is 9.95 per month, right?
MHI 66667422: Yes, you are correct.
REUVENSDAD: well -- aol should be more careful about letters they send
MHI 66667422: I apologize for any inconvenience you may have experienced concerning this matter.
REUVENSDAD: ok
MHI 66667422: Is there anything else that I can help you with?
MHI 66667422: Not to rush, I hope you are still with me?
REUVENSDAD: nope
REUVENSDAD: that's it
MHI 66667422: I want to thank you for allowing me to assist you here in Billing Live. If you need further assistance, we are available 24 hours a day, 7 days a week. I hope I exceeded your expectations of our Customer Support.
MHI 66667422: We believe this is an excellent way for us to help our members conveniently and make your online experience more enjoyable. I am glad I was able to exceed your expectations today!
MHI 66667422: Thank you for visiting Billing Live. Have a wonderful night!
REUVENSDAD: who said you exceeded my expectations?
MHI 66667422: Thank you for visiting Billing Live. Have a wonderful night!